Jaccard Inc Privacy Policy
This Privacy Policy explains how Jaccard Inc ("Company," "we," "us") collects, uses, and discloses information when you use our products and services (collectively, the "Services", see Terms of Service).
1. Information We Collect
a. Information You Provide
We collect information you provide directly, including:
- Account information (name, email address, organization)
- Authentication credentials
- Prompts, inputs, code, documents, and other content you submit or connect through the Services
- Communications with us (support requests, feedback)
b. Information From Integrations
If you connect third-party services (e.g., code repositories, IDEs, SaaS), we may collect information made available through those integrations, as authorized by you.
c. Usage & Technical Information
We automatically collect:
- IP address
- Device and browser information
- Log data (timestamps, feature usage, error logs)
- Performance and diagnostic data
2. How We Use Information
We use information to:
- Provide, operate, and maintain the Services
- Process your inputs and generate outputs
- Improve product functionality and reliability
- Secure and monitor the Services
- Communicate with you (service updates, support)
- Comply with legal obligations
We do not sell personal information.
3. AI Processing & Model Training
Our Services use automated systems and machine learning models to process your inputs and generate outputs.
- Your content is processed solely to provide the Services
- You retain ownership of your content at all times.
4. Google User Data - Limited Use Disclosure
If you sign in with Google, we receive your Google account's email address, name, and profile picture. Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
5. How We Share Information
We may share information with:
- Service providers (hosting and content delivery, analytics, forms, customer relationship management, documentation hosting, authentication)
- Third-party integrations you enable
- Legal or regulatory authorities if required by law
- Successors in connection with a merger, acquisition, or asset sale
The service providers that currently receive personal data on our behalf, what they do for us, and where they are based:
| Provider | Purpose | Location |
|---|---|---|
| Cloudflare, Inc. | Serves jaccard.ai: hosting, content delivery and DNS | United States |
| Google LLC | Site analytics (Google Analytics); cloud infrastructure and hosting for the platform (Google Cloud) | United States |
| Tally BV | Early-access sign-up form | Belgium |
| Attio Inc. | Early-access list (CRM) | United States |
| Mintlify, Inc. | Hosts the documentation | United States |
| Twilio Inc. | Sign-in for the CLI and platform (Stytch) | United States |
We do not share personal information for advertising purposes.
6. Data Retention
We retain information only as long as necessary to:
- Provide the Services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
You may request deletion of your account and associated data, subject to legal requirements.
7. Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect information.
However, no system is 100% secure, and we cannot guarantee absolute security.
8. Your Rights & Choices
a. California Residents (CCPA/CPRA)
If you are a California resident, you have the right to:
- Know what personal information we collect
- Request deletion of personal information
- Correct inaccurate personal information
- Opt out of sale or sharing (we do not sell data)
- Not be discriminated against for exercising rights
You may exercise these rights by contacting us at legalnotices@jaccard.ai.
b. European Users (GDPR)
If you are located in the EEA or UK, you may have rights to:
- Access, correct, or delete personal data
- Restrict or object to processing
- Data portability
- Withdraw consent where applicable
Our legal bases include performance of a contract, legitimate interests, and consent where required.
9. Children's Information
The Services are not directed to children under 13 (or under 16 in the EEA). We do not knowingly collect children's personal information.
10. International Transfers
We are headquartered in the United States. Information may be processed in the U.S. and other jurisdictions where our service providers operate.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via the Services or email.
12. Contact Us
Email: legalnotices@jaccard.ai